Welcome to Pet Oasis!

By accessing or using our website, you agree to the following Terms and Conditions. These terms apply to all purchases made through our platform and payments processed via Paymob, our secure payment gateway partner.

  1. General
  • This website is owned and operated by Pet Oasis, a registered business in Egypt.
  • By using this site or placing an order, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
  1. Products & Pricing
  • All prices listed on our website are in Egyptian Pounds (EGP) and include VAT unless stated otherwise.
  • We reserve the right to change product prices or discontinue products at any time without prior notice.
  • Product availability may vary by branch or location.
  1. Payments
  • Online payments are processed securely through Paymob.
  • We accept various payment methods including credit/debit cards and other digital payment solutions supported by Paymob.
  • All transactions are encrypted. Your card or payment details are never stored on our servers.
  1. Shipping & Delivery
  • Orders placed through the website are processed within 1–2 business days.
  • Delivery is available in Cairo, Giza, Alexandria, and selected areas.
  • Delivery fees and estimated times will be shown at checkout based on your location.
  • For full details, please refer to our [Shipping Policy].
  1. Returns & Refunds
  • If you are not satisfied with a product, you may request a return or exchange within 7 days of receiving it.
  • Products must be unused, unopened, and in their original packaging.
  • Refunds will be processed after the returned product is received and inspected.
  • Refunds for online payments will be issued through the same payment method and may take up to 14 business days.
  1. Privacy & Data Protection
  • Pet Oasis respects your privacy. We collect only the necessary personal information required to fulfill and deliver your order.
  • We do not share your information with third parties, except for the purpose of processing payments and deliveries.
  • For full details, please refer to our [Privacy Policy].
  1. Liability
  • Pet Oasis is not responsible for any indirect or incidental damages that may result from the use of our products or website.
  • It is the customer’s responsibility to use the products according to the instructions and for their intended purpose.
  1. Governing Law
  • These terms and conditions are governed by the laws of the Arab Republic of Egypt.
  • Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of Egyptian courts.
  1. Contact Us

For any questions or concerns, please contact us.