At Pet Oasis, customer satisfaction is our top priority. We strive to provide high-quality products, but if for any reason you are not fully satisfied with your purchase, we’re here to help.
- Return Conditions
Products may be returned within 14 days from the date of purchase, provided that:
- The item is unused and in its original packaging
- The item is in resalable condition
- You have the original receipt or proof of purchase
Please note: Opened food, treats, and hygiene-related products (such as shampoos, sprays, etc.) cannot be returned for health and safety reasons unless they are defective.
- Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed using the original method of payment. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
- Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact the branch where you made the purchase.
- Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable products (such as food or treats once opened)
- Personalized or customized items
- Items marked as final sale or clearance
- Contact Us
For any questions regarding returns or refunds, please contact your nearest branch or visit the Contact Us page for details.
